We are currently experiencing performance degradation. We are working to resolve this ASAP.

Incident Report for Shop-Ware

Postmortem

Apx time: May 15, 2023 from 11am to 11:20am PST

We received a high number of requests for complex search results in a short time.

The searches became backed up and caused other app requests to be slowed which resulted in a performance degradation.

Engineers will conduct a more thorough analysis of the root cause to determine which safe guards to implement and help prevent this from occurring in the future.

Posted May 18, 2023 - 13:59 PDT

Resolved

This incident is resolved. Engineering will investigate the root cause.

Posted May 15, 2023 - 11:52 PDT

Monitoring

The performance degradation is resolved and we are monitoring the system.

Posted May 15, 2023 - 11:40 PDT

Update

We are continuing to investigate this issue.

Posted May 15, 2023 - 11:14 PDT

Investigating

We are currently experiencing performance degradation. We are working to resolve this ASAP.

Posted May 15, 2023 - 11:14 PDT

This incident affected: Web Application.