All Systems Operational

About This Site

We continuously monitor the status of Shop-Ware and all its related services. If there are any interruptions in service, a note will be posted here.

You can subscribe to be notified of any service interruption via email or text message by clicking the "Subscribe to Updates" button above (not used for marketing purposes).

Web Application Operational
90 days ago
100.0 % uptime
Today
Shop-Ware API Operational
90 days ago
100.0 % uptime
Today
Infrastructure Operational
Heroku Operational
AWS route53 Operational
AWS ec2-us-east-1 Operational
Event Log Operational
Search Indexes Operational
Vehicle Data Operational
MOTOR DaaS Operational
CARFAX QuickVIN Operational
Mitchell1 Operational
VinLink Operational
Drive Right Operational
Parts Ordering Operational
WORLDPAC SpeedDIAL Operational
WHI Operational
PartsTech Operational
Parts Authority Operational
MyPlaceForParts Operational
RepairLink Operational
Subscriptions Operational
Stripe Javascript Operational
Stripe API Operational
Accounting Integrations Operational
The Back Office API Operational
QuickBooks Online API Operational
Omie API Operational
Email Delivery Operational
Texting Operational
Twilio Phone Numbers Operational
Twilio REST API Operational
Twilio SMS Operational
Attachments and Uploads Operational
Realtime Application Updates Operational
Pusher WebSocket client API Operational
Pusher REST API Operational
Payment Processing Operational
360 Payments Operational
CardConnect Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Server Response Time
Fetching
API Error Rate
Fetching
Jun 5, 2026

No incidents reported today.

Jun 4, 2026

No incidents reported.

Jun 3, 2026

No incidents reported.

Jun 2, 2026
Completed - The scheduled maintenance has been completed.
Jun 2, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 20:00 PDT
Scheduled - Please be advised that Shop-Ware will undergo scheduled maintenance during the night of Tuesday, June 2nd from 8:00 PM to 9:00 PM PST. During this time, the Shop-Ware platform and API will temporarily be unavailable.

Thank you for your understanding. For any questions, please contact our support team.

Jun 2, 15:45 PDT
Jun 1, 2026

No incidents reported.

May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026

No incidents reported.

May 28, 2026

No incidents reported.

May 27, 2026

No incidents reported.

May 26, 2026
Resolved - The performance interruption with Mitchell1 Parts and Labor guides has now been resolved, and the integration is now functioning normally for all users.

If you’re continuing to experience issues, please feel free to reach out to our support team at support@shop-ware.com or by calling (415)890-0906.

May 26, 10:36 PDT
Monitoring - We are currently experiencing a performance interruption with Mitchell1 Parts and Labor guides that is affecting the ability for users to access them. We’re working with Mitchell1 to understand the issue on their end and will proactively communicate once it’s resolved.

We'll provide an update on this issue no later than tomorrow, May 27th, at 11:30am EDT. In the meantime, we encourage you to visit our status page to subscribe to the latest updates: https://status.shop-ware.com/

If you have any questions or need support, please feel free to reach out to our support team at support@shop-ware.com or by calling (415)890-0906.

May 26, 08:56 PDT
May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026

No incidents reported.