The service disruption with our primary payments partner, 360 Payments, affecting some accounts using surcharging capabilities has been resolved. Both card present and not card present transactions are now functioning normally, and all payment methods are operating as expected. 360 Payments is communicating directly with affected accounts. Thank you for your patience while this issue was being addressed.
Posted May 01, 2026 - 08:25 PDT
Monitoring
Our primary payments partner, 360 Payments, is continuing to experience a service disruption affecting some user accounts using surcharging capabilities. At this time, only card present transactions are affected. Affected accounts should use card not present methods of taking payments (such as the 360 Payments gateway or Text-to-Pay) until this issue is resolved. 360 Payments is providing regular updates and communicating directly with the impacted customers.
Posted Apr 30, 2026 - 14:00 PDT
Identified
Our primary payments partner, 360 Payments, is continuing to experience a service disruption affecting some user accounts using surcharging capabilities. At this time, only card present transactions are affected. Affected accounts should use card not present methods of taking payments (such as the 360 Payments gateway or Text-to-Pay) until this issue is resolved. If you have any questions or need support, please feel free to reach out to our support team at support@shop-ware.com or by calling (415) 890-0906. For updates, please follow our status page here.
Posted Apr 30, 2026 - 07:20 PDT
This incident affected: Payment Processing (360 Payments).