Interruption With Mitchell1 Integration

Incident Report for Shop-Ware

Resolved

The performance interruption with Mitchell1 Parts and Labor guides has now been resolved, and the integration is now functioning normally for all users.

If you’re continuing to experience issues, please feel free to reach out to our support team at support@shop-ware.com or by calling (415)890-0906.
Posted May 26, 2026 - 10:36 PDT

Monitoring

We are currently experiencing a performance interruption with Mitchell1 Parts and Labor guides that is affecting the ability for users to access them. We’re working with Mitchell1 to understand the issue on their end and will proactively communicate once it’s resolved.

We'll provide an update on this issue no later than tomorrow, May 27th, at 11:30am EDT. In the meantime, we encourage you to visit our status page to subscribe to the latest updates: https://status.shop-ware.com/

If you have any questions or need support, please feel free to reach out to our support team at support@shop-ware.com or by calling (415)890-0906.
Posted May 26, 2026 - 08:56 PDT
This incident affected: Vehicle Data (Mitchell1).