Scheduled update to our support case handling systems

Incident Report for Shop-Ware

Resolved

This incident has been resolved.
Posted Jan 21, 2026 - 08:01 PST

Identified

We’re currently experiencing an interruption with Chat Support in Shop-Ware. Our team is actively working to restore it as quickly as possible. In the meantime, please contact our Support Team by phone or email for assistance.
We’ll provide an update on this issue once this issue is resolved.
If you have any questions or need support, please feel free to reach out to our support team at support@shop-ware.com or by calling (415)890-0906. Please follow here on our status page.
Posted Jan 16, 2026 - 07:21 PST

Monitoring

We are completing a scheduled update to our support case handling systems today. The Shop-Ware application is not impacted by this update; however, during this time, support response times may be slower than normal. If you need to contact our customer support, please reach out at support@shop-ware.com or by calling (415)890-0906.
For updates, please follow our status page: https://status.shop-ware.com/.
Posted Jan 15, 2026 - 07:31 PST
This incident affected: Web Application.