Date: November 8, 2022

Time: Apx. 7am US/Pacific to 10:15am US/Pacific

Issue:

Affected users reported the following issues:

• Cannot “Print” or “Save as” PDF
• Cannot export report CSVs (such as the AR report)
• Cannot bring parts over (from PartsTech) onto the RO

Cause:

The cause of this issue was an outage affecting a 3rd party service we use which supports Shop-Ware functions. The issue was outside the control of Shop-Ware. Once the issue was resolved by the 3rd party service, Shop-Ware resumed functioning normally.