All Systems Operational

About This Site

We continuously monitor the status of Shop-Ware and all its related services. If there are any interruptions in service, a note will be posted here.

You can subscribe to be notified of any service interruption via email or text message by clicking the "Subscribe to Updates" button above (not used for marketing purposes).

Web Application ? Operational
90 days ago
100.0 % uptime
Today
Shop-Ware API Operational
90 days ago
100.0 % uptime
Today
Infrastructure Operational
Heroku ? Operational
AWS route53 ? Operational
AWS ec2-us-east-1 Operational
Event Log ? Operational
Search Indexes ? Operational
Vehicle Data Operational
MOTOR DaaS ? Operational
CARFAX QuickVIN ? Operational
Mitchell1 Operational
VinLink ? Operational
Drive Right Operational
Parts Ordering Operational
WORLDPAC SpeedDIAL Operational
WHI Operational
PartsTech Operational
Parts Authority Operational
MyPlaceForParts Operational
RepairLink Operational
Subscriptions Operational
Stripe Javascript Operational
Stripe API Operational
Accounting Integrations Operational
The Back Office API ? Operational
QuickBooks Online API ? Operational
Omie API ? Operational
Email Delivery ? Operational
Texting Operational
Twilio Phone Numbers Operational
Twilio REST API Operational
Twilio SMS Operational
Attachments and Uploads ? Operational
Realtime Application Updates Operational
Pusher WebSocket client API Operational
Pusher REST API Operational
Payment Processing Operational
360 Payments Operational
CardConnect Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Server Response Time
Fetching
API Error Rate
Fetching
Oct 5, 2025

No incidents reported today.

Oct 4, 2025

No incidents reported.

Oct 3, 2025
Resolved - The integration interruption with Mitchell1/Prodemand has now been resolved, and the program is functioning normally for all users.
If you’re continuing to experience issues, please feel free to reach out to our support team at support@shop-ware.com or by calling (415)890-0906.

Oct 3, 10:12 PDT
Monitoring - Mitchell1 is recovering and access has resumed for most requests, although there may be short delay.
Oct 3, 10:04 PDT
Identified - Our partner, Mitchell1/Prodemand, is experiencing a product performance issue, affecting some of our users. We are working with them to help resolve it.
We’ll provide an update on this issue no later than tomorrow, October 4th at 11 am ET.
If you have any questions or need support, please feel free to reach out to our support team at support@shop-ware.com or by calling (415)890-0906. For updates, please follow our status page: https://status.shop-ware.com/

Oct 3, 07:37 PDT
Oct 2, 2025

No incidents reported.

Oct 1, 2025

No incidents reported.

Sep 30, 2025

No incidents reported.

Sep 29, 2025

No incidents reported.

Sep 28, 2025

No incidents reported.

Sep 27, 2025

No incidents reported.

Sep 26, 2025

No incidents reported.

Sep 25, 2025

No incidents reported.

Sep 24, 2025

No incidents reported.

Sep 23, 2025
Resolved - This incident has been resolved.
Sep 23, 13:35 PDT
Investigating - Our partner, PartsTech, is experiencing a product performance issue affecting our PartsTech integration for some users. We are working with PartsTech to help resolve it.
We’ll provide an update on this issue no later than September 23rd at 3 pm ET.

Sep 23, 08:41 PDT
Sep 22, 2025

No incidents reported.

Sep 21, 2025

No incidents reported.