All Systems Operational

About This Site

We continuously monitor the status of Shop-Ware and all its related services. If there are any interruptions in service, a note will be posted here.

You can subscribe to be notified of any service interruption via email or text message by clicking the "Subscribe to Updates" button above (not used for marketing purposes).

Web Application ? Operational
90 days ago
100.0 % uptime
Today
Shop-Ware API Operational
90 days ago
100.0 % uptime
Today
Infrastructure Operational
Heroku ? Operational
AWS route53 ? Operational
AWS ec2-us-east-1 Operational
Event Log ? Operational
Search Indexes ? Operational
Vehicle Data Operational
MOTOR DaaS ? Operational
CARFAX QuickVIN ? Operational
Mitchell1 Operational
VinLink ? Operational
Drive Right Operational
Parts Ordering Operational
WORLDPAC SpeedDIAL Operational
WHI Operational
PartsTech Operational
Parts Authority Operational
MyPlaceForParts Operational
RepairLink Operational
Subscriptions Operational
Stripe Javascript Operational
Stripe API Operational
Accounting Integrations Operational
The Back Office API ? Operational
QuickBooks Online API ? Operational
Omie API ? Operational
Email Delivery ? Operational
Texting Operational
Twilio Phone Numbers Operational
Twilio REST API Operational
Twilio SMS Operational
Attachments and Uploads ? Operational
Realtime Application Updates Operational
Pusher WebSocket client API Operational
Pusher REST API Operational
Payment Processing Operational
360 Payments Operational
CardConnect Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Server Response Time
Fetching
API Error Rate
Fetching
May 18, 2025

No incidents reported today.

May 17, 2025

No incidents reported.

May 16, 2025
Resolved - The interruption with RepairLink has now been resolved and the integration is functioning normally for all users. We appreciate your patience as we worked with RepairLink to resolve this widespread issue.
If you’re continuing to experience issues, please contact our support team.

Sincerely,
The Support Team

May 16, 03:16 PDT
Investigating - We are currently experiencing an interruption with our Repair Link integration and are working with Repair Link to identify the root cause of this issue. We're very sorry for the inconvenience and we'll notify you as soon as it's resolved.

We'll provide an update on this issue no later than tomorrow, May 16th, at 10am EST. If you have any questions, please feel free to reach out to our support team directly.

Sincerely,
The Support Team

May 15, 06:57 PDT
May 15, 2025
May 14, 2025

No incidents reported.

May 13, 2025

No incidents reported.

May 12, 2025
Resolved - The product performance issue with the application has now been resolved and the program is functioning normally for all users. We apologize for the service disruption and if you have any questions, please feel free to reach out to our support team via email at support@shop-ware.com or call (415) 890-0906.
May 12, 11:10 PDT
Monitoring - Performance of the application is returning. Our IT team is continuing to monitor the performance degradation. We apologize for any inconvenience! Thank you for your patience.
May 12, 10:03 PDT
Update - We’re currently experiencing slower-than-usual product performance and are actively working to resolve the issue as quickly as possible. We’re sorry for the inconvenience and we’ll notify you as soon as it’s resolved.
We’ll provide an update on this issue no later than today, May 12th, at 2 pm ET.
For updates, please follow our status page: https://status.shop-ware.com/. If you have any questions, please feel free to reach out to our support team.
Sincerely,
The Support Team

May 12, 08:44 PDT
Investigating - Our IT team is working on correcting the intermittent performance degradation currently being observed. We apologize for any inconvenience! Thank you for your patience.
May 12, 08:20 PDT
May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025

No incidents reported.

May 7, 2025

No incidents reported.

May 6, 2025

No incidents reported.

May 5, 2025

No incidents reported.

May 4, 2025
Resolved - Maintenance and database upgrades have been completed
May 4, 19:57 PDT
Identified - We will be performing database maintenance Friday evening. May 2nd at 7:30 PM PDT - 8:00 PM PDT.
And database upgrades on Sunday evening, May 4th from 7:30PM PDT - 8:30 PM PDT.
During this time, the site may be unavailable. We will update the status page when maintenance has concluded.

May 2, 06:12 PDT