All Systems Operational

About This Site

We continuously monitor the status of Shop-Ware and all its related services. If there are any interruptions in service, a note will be posted here.

You can subscribe to be notified of any service interruption via email or text message by clicking the "Subscribe to Updates" button above (not used for marketing purposes).

Web Application Operational
90 days ago
100.0 % uptime
Today
Shop-Ware API Operational
90 days ago
100.0 % uptime
Today
Infrastructure Operational
Heroku Operational
AWS route53 Operational
AWS ec2-us-east-1 Operational
Event Log Operational
Search Indexes Operational
Vehicle Data Operational
MOTOR DaaS Operational
CARFAX QuickVIN Operational
Mitchell1 Operational
VinLink Operational
Drive Right Operational
Parts Ordering Operational
WORLDPAC SpeedDIAL Operational
WHI Operational
PartsTech Operational
Parts Authority Operational
MyPlaceForParts Operational
RepairLink Operational
Subscriptions Operational
Stripe Javascript Operational
Stripe API Operational
Accounting Integrations Operational
The Back Office API Operational
QuickBooks Online API Operational
Omie API Operational
Email Delivery Operational
Texting Operational
Twilio Phone Numbers Operational
Twilio REST API Operational
Twilio SMS Operational
Attachments and Uploads Operational
Realtime Application Updates Operational
Pusher WebSocket client API Operational
Pusher REST API Operational
Payment Processing Operational
360 Payments Operational
CardConnect Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Server Response Time
Fetching
API Error Rate
Fetching
Jan 29, 2026

No incidents reported today.

Jan 28, 2026

No incidents reported.

Jan 27, 2026

No incidents reported.

Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026

No incidents reported.

Jan 22, 2026

No incidents reported.

Jan 21, 2026
Resolved - This incident has been resolved.
Jan 21, 08:01 PST
Identified - We’re currently experiencing an interruption with Chat Support in Shop-Ware. Our team is actively working to restore it as quickly as possible. In the meantime, please contact our Support Team by phone or email for assistance.
We’ll provide an update on this issue once this issue is resolved.
If you have any questions or need support, please feel free to reach out to our support team at support@shop-ware.com or by calling (415)890-0906. Please follow here on our status page.

Jan 16, 07:21 PST
Monitoring - We are completing a scheduled update to our support case handling systems today. The Shop-Ware application is not impacted by this update; however, during this time, support response times may be slower than normal. If you need to contact our customer support, please reach out at support@shop-ware.com or by calling (415)890-0906.
For updates, please follow our status page: https://status.shop-ware.com/.

Jan 15, 07:31 PST
Jan 20, 2026

No incidents reported.

Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026
Jan 15, 2026